Frequently Asked Questions
Everything you need to know about your new favorite cozy companions.
What materials are Pillow Pets made from?
All Pillow Pets are crafted from high-quality, ultra-soft plush fabrics and reinforced stitching to ensure durability and comfort for years of snuggling.
How do I wash my Pillow Pet?
To keep your Pillow Pet clean, place it in a white pillowcase and tie the ends. Machine wash on a gentle cycle with cold water, then air dry only. Do not put it in the dryer.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout if you need your friend sooner.
What is your return policy?
We offer a 30-day return policy for items in new, unwashed condition with original tags attached. Please contact our support team to initiate a return label.
Do you offer international shipping?
Yes, we ship to select countries worldwide. Customs fees and international shipping rates are calculated at checkout based on your location.
Are Pillow Pets safe for all ages?
Safety is our priority. Our products are tested to meet or exceed all US safety regulations for children ages 0+, though we recommend adult supervision for infants.